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Shiptection Shipping Protection For Lost, Broken, Or Stolen Items

In Stock
Regular price $ 0.98 USD | Save $ -0.98 USD (Liquid error (sections/product-template line 182): divided by 0% off)
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Shipping calculated at checkout.
Spent 50$ free shipping

Expected Delivery on - .

GUARANTEED SAFE CHECKOUT
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Shiptection Shipping Protection For Lost, Broken, Or Stolen Items

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Shiptection Shipping Protection For Lost, Broken, Or Stolen Items

PRODUCT DETAILS

Shiptection at Smokerolla.com: Your Ultimate Shipping Protection

At Smokerolla.com, we strive to ensure that your shopping experience is smooth, secure, and satisfying. We understand the anticipation of waiting for your favorite smoking accessories to arrive safely and promptly. However, unforeseen issues during transit can sometimes occur. That's why we offer Shiptection, a comprehensive shipping protection service designed to give you peace of mind.

What is Shiptection?

Shiptection is an optional service that provides extra security for your orders. It covers various shipping-related issues, such as lost, stolen, or damaged packages. With Shiptection, you can shop with confidence, knowing that your purchase is safeguarded from the moment it leaves our warehouse until it reaches your doorstep.

How Shiptection Works

  1. Add Shiptection to Your Order: During the checkout process, you will have the option to add Shiptection to your order. Simply select the Shiptection checkbox to include this service.

  2. Order Processing and Shipment: Once your order is placed, we process and ship it using trusted carriers. You'll receive a tracking number to monitor your shipment’s progress.

  3. Coverage for Shipping Issues: If your package is lost, stolen, or damaged during transit, Shiptection steps in to cover the issue. Here’s how it addresses different scenarios:

    • Lost Package: If your package is lost and not delivered within the estimated delivery time, you can file a claim with Shiptection. After verifying the loss, we will either reship the items or issue a refund.
    • Stolen Package: If your package is marked as delivered but you haven't received it, Shiptection can help. You can file a claim for the stolen package, and after verification, we will reship the items or issue a refund.
    • Damaged Package: If your package arrives damaged, Shiptection covers the cost of the damaged items. Simply file a claim with photos of the damage, and we will arrange a replacement or refund.
  4. Quick and Easy Claims: Filing a claim with Shiptection is straightforward. Visit the Shiptection claims portal, provide the necessary details, and our team will handle the rest. We aim to resolve claims promptly to minimize any inconvenience.

Why Choose Shiptection?

  • Peace of Mind: Shop without worry, knowing your order is protected against common shipping issues.
  • Hassle-Free Resolutions: Quickly and easily resolve any problems that arise during shipping, ensuring you receive what you ordered.
  • Enhanced Shopping Experience: Focus on enjoying your new smoking accessories rather than stressing over potential shipping problems.

Adding Shiptection to Your Order

Adding Shiptection is simple. During checkout, you will see an option to include Shiptection for a small fee based on your order total. This fee ensures comprehensive coverage for your shipment. We highly recommend opting for Shiptection to safeguard your purchase.

FAQs

Q: Is Shiptection mandatory?
A: No, Shiptection is an optional service. However, we recommend it for added peace of mind.

Q: How much does Shiptection cost?
A: The cost of Shiptection is a small percentage of your order total, displayed during checkout.

Q: How do I file a claim with Shiptection?
A: Visit the Shiptection claims portal and provide the required details. Our team will process your claim promptly.

Q: What if I don't opt for Shiptection?
A: Without Shiptection, any issues with lost, stolen, or damaged packages will be subject to our standard shipping policies.

Q: Can I add Shiptection after placing my order?
A: Shiptection must be added at the time of checkout. It cannot be added after the order is placed.

At Smokerolla.com, your satisfaction is our priority. Shiptection is our way of ensuring your shopping experience is secure and enjoyable. Add Shiptection to your order today and shop with confidence!

ShipTection Shipping Insurance

REVIEWS

ORDER PROTECTION

At Smokerolla.com, we strive to ensure that your shopping experience is smooth, secure, and satisfying. We understand the anticipation of waiting for your favorite smoking accessories to arrive safely and promptly. However, unforeseen issues during transit can sometimes occur. That's why we offer Shiptection, a comprehensive shipping protection service designed to give you peace of mind.

SHIPPING & RETURNS

Returns Policy

We ask that you agree to the following shipping terms and policies before placing any orders with us and understand that your order constitutes your full agreement to the following items: *** NOTE: YOU CAN CROSS REFERENCE THESE POLICIES WITH OUR RETURNS, REFUNDS, & WARRANTY POLICIES, found here. *** DISCREET PACKAGING & SHIPPING LABEL Smokerolla ships all orders in plain packaging & with a generic looking label. We use plain brown boxes (we do recycle to save waste, so sometimes they aren't new), and or ship in plain cartons or USPS approved boxes. Discreet Packaging Smokerolla does NOT sell products to anyone under the age of 21 (18 where applicable). For this reason we may make your package require an adult signature. If you are trying to use a stolen credit card, and or are under age, please don't. This does not mean every package will be signature required. In most cases they won't. TIMELINES (How fast do you ship?) Smokerolla cannot guarantee a delivery date on any order due to our inability to control our carriers schedules or estimated time of arrival for many reasons including weather and transportation delays, incorrect or undeliverable addresses, carrier decisions, etc. The standard processing time for orders placed Monday-Fridays between the hours of 10AM and 5PM PST is 1-3 business days, however, most get shipped the same day. Those orders placed AFTER 5:00 PST or on the weekends will be processed starting on the NEXT business day. Note that weekends and holidays are not considered business days and shipping times quoted at checkout do not guarantee package arrival dates. During peak seasons, natural disasters, or other acts of God (i.e. the recent COVID-19 pandemic), average processing times may increase. Please be mindful of the processing times when choosing your desired shipping speed when checking out. Please refer to the carriers charts below showing their delivery standards based on the class of mail, to determine when your carrier or mail will arrive, and what to do if mail is considered late. USPS UPS FEDEX Please note that WE DO NOT OFFER FINANCIAL COMPENSATION on SHIPPING for LATE, STOLEN, or LOST PACKAGES. SHIPPING LOCATION INFORMATION Smokerolla ships its products from a network of warehouses across the US and Canada, however, our main warehouse is located in downtown, Los Angeles. We ship orders daily, 5 days a week. - To get your order to your location, we require a physical street address for all UPS and Fedex parcels. If you need us to ship to a PO Box, your only choice will be USPS. - Please make sure that all the shipping information is correct. If the address is inaccurate or the package is undeliverable and thus returned to the Smokerolla warehouse, we offer you 2 simple options: 1) Pay for a NEW shipping fee to a CORRECTED ADDRESS, and we will RESEND your package again... or... 2) Request a refund for the product price MINUS THE FEES due to the first INCORRECT shipping directions given. FREE SHIPPING Smokerolla is happy to offer FREE SHIPPING within the continental United States to its retail customers (Alaska and Hawaii excluded) on any online orders over $50.00 minimum, by USING THE COUPON CODE: FREESHIPPING AT CHECKOUT. (via USPS Parcel post or UPS ground). Please note that your package might take up to 7- 10 days to arrive at your location with this option. Smokerolla reserves the right to label any product as inapplicable towards the total amount applicable for free shipping. International orders can be placed online, however, it's understood that all extra customs fees MUST be paid by the customer. Check out the rates and details for UPS customs clearance into Canada here. Check out the rates and details for USPS customs clearance into Canada here. TRACKING Once your order is shipped, tracking information will be sent to you via the email you provided to us in the checkout process. After receiving a tracking number, please allow some time for the carrier to provide updates on it. Sometimes, it takes them a while to scan the packages and to update the 'label created' status. (This status doesn't mean we have not shipped the package, means that the package has not reached their facility) Please allow a minimum of 24 hours after your tracking number indicates its "delivered" before claiming it as a lost package. (This is due to a number of different reasons, depending on the carrier.) Learn more about USPS package status here. Learn more about UPS package status here. Notes: 1) If you forgot to give us an email at checkout, then please feel free to contact us with your order # for more details about your tracking. 2) If you've already received your tracking #, be advised we may not be able to change, cancel, refund, or modify your order until AFTER it arrives at its destination. 3) Be advised that some exceptions to the shipping times for certain products may be listed on the product listing itself. 4) We highly encourage all our customers to use any and all our various discounts, special offers, and coupon codes available to them at checkout. We make these discounts readily available and visible on the checkout page for every listing, as well as on the homepage of their respective websites, and in whatever modes of communication we contact you with. (emails, texts, etc.) Please note, however, that the discounts are not retroactive to the sale, meaning that we don't automatically apply them AFTER the fact of purchase. In these cases, we reserve the right to use our discretion as to whether or not we will apply them afterwards for you. 5) In the event any of your purchased items are oversold (i.e. out of stock after you order it), then we contact you by email or text message to offer alternatives and discuss your options. Please note that we will hold your order here at the warehouse until we hear back from you. (because we want you to be happy!) LOCAL LAWS CUSTOMERS ARE RESPONSIBLE FOR ABIDING BY THEIR LOCAL LAWS REGARDING THE SHIPMENT OF PRODUCTS TO THEIR LOCATIONS. +18 Adult signature required upon delivery. Smokerolla shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to or from your violations of local laws. Note: If your order is auto- flagged by our system due to suspicions of fraud, we will contact you to explain any inconsistencies with the payment information provided. This is done in a good faith effort in order to service you correctly. In these situations, your package will remain on hold here at the warehouse until the information gets clarified. SMOKEROLLA RESERVES THE RIGHT TO REFUSE SERVICE TO ANYONE *** NOTE: PLEASE CROSS REFERENCE THESE SHIPPING POLICIES WITH OUR TERMS & CONDITIONS, found here. *** CONTACT If you get stuck, don’t worry! You can always contact cs@smokerolla.com or call (213) 988-7576 for questions and answers. Unfortunately, we cannot accept returns on sale items or gift cards. RETURNS & REFUNDS Please refer to our Returns and refunds policies found here.

FREQUENTLY BOUGHT TOGETHER

$ 24.99 USD
$ 16.00 USD
$ 6.16 USD

TOTAL: $ 47.15 USD

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